Seamless and user-centric experience: steps of customers journey across the bridges with Persyllabus.

Customer Journey

At Persyllabus, we prioritize delivering a seamless and user-centric experience throughout the customer journey. From initial engagement to ongoing use of our platform, our goal is to ensure satisfaction, trust, and efficiency. Here is a step-by-step representation of the typical customer journey with Persyllabus:

1. Awareness:
   • Touchpoints: Social Media, Industry Events
     • Prospective users become aware of Persyllabus through social media channels, industry events, and word-of-mouth referrals.
     • Engaging content, testimonials, and educational material highlight the benefits of our platform.
2. Consideration:
   • Touchpoints: Website, Webinars, Influencers
     • Interested users explore our website to understand the features and value proposition.
     • Webinars featuring demonstrations of the platform and endorsements from influencers help users evaluate Persyllabus as a solution.
3. Registration and Onboarding:
   • Touchpoints: User-Friendly Registration, Tutorials
     • Individuals and institutions sign up on the platform with a user-friendly registration process.
     • Tutorials and guides assist users in navigating the platform and understanding key features.
4. Document Upload and Verification:
   • Touchpoints: Secure Document Upload, Real-Time Verification
     • Users upload their academic credentials through a secure interface.
     • Real-time verification processes provide quick feedback, reducing waiting times for results.
5. Communication and Clarification:
   • Touchpoints: In-Platform Messaging, Notifications
     • Educational institutions can engage in direct communication with users for clarification or additional information.
     • In-platform notifications keep users informed about the progress of their verification.
6. Database Access and Future Reference:
   • Touchpoints: Centralized Database Access
     • Verified credentials are stored in a centralized database for easy access and future reference.
     • Institutions can retrieve verified information for admission, employment checks, and other purposes.
7. Customization and Branding (For Institutions):
   • Touchpoints: Customization Features, Customer Support
     • Educational institutions utilize customization options for tailored verification processes.
     • Dedicated customer support assists institutions in maximizing the benefits of customization.
8. Continuous Support and Training:
   • Touchpoints: Dedicated Support, Training Resources
     • Users access dedicated customer support for assistance with queries or issues.
     • Ongoing training resources and sessions are provided to ensure users are proficient in utilizing the platform.
9. Feedback and Improvement Loop:
   • Touchpoints: Feedback Surveys, Updates
     • Users are encouraged to provide feedback through surveys and in-platform mechanisms.
     • Regular updates and feature enhancements based on user feedback demonstrate responsiveness to user needs.